1. Booking Confirmation
Booking confirmation is effective upon receipt of the completed, signed registration form and a proforma invoice (acting as a contract), together with a deposit of 50% of the total amount of the trip. A copy of the terms and sales conditions must be read, approved and signed bythe buyer and sent to Travel Real France at the same time than the registration form and the proforma invoice for acceptance. However, by signing the proforma invoice, the buyer acknowledge that he has read and accepted the terms and sales conditions.
Travel Real France travel tour prices are in Euro and per person. Prices do not include unspecified services in “the price includes” such as “extras” including meals, drinks, bar and mini bar, personal expenses. Prices only include the services as described on www.tresor-languedoc.com
According to Article L. 211-8 of the Tourism Code, tour packages listed on the Travel Real France wesbsite or sent via email as a PDF to the customer prior to booking are intended to inform the buyer before he confirms the booking, about all the services provided such as transport, tours, accommodation, and, in addition, the price, terms of payment, cancellation and modifications of the tour. Customers should ensure they have read all the information concerning the tour package.
In accordance with Article R. 211-5 of the Code of Tourism, Travel Real France reserves the right to make changes to the information contained on the website or in Travel Real France brochures or other publicity material, including: price and content of transport services, tours and stays, the chosen airline, accommodation venue and dates of accommodation check in and out and of activities and excursions.
The Travel Real France website is updated regularly, and the prices shown are subject to change, the price applicable is the price indicated at the time of making your reservation for your tour or excursion and will be confirmed to the customer before final acceptance.
Travel Real France reserves the right to modify prices of tours after signature of the contract and at last 31 days before the beginning of the tour, only to take into account of the following variations:
- Transport cost, mainly due to fuel cost
- Royalties fees and taxes (landing, boarding, disembarking)
- Exchange rates applied to the tour or travel concerned.
PROMOTION: After booking, customers are unable to take advantage of any other discount or promotional price. The price paid at the time of booking is the final price and no further discounts or refunds will apply.
Reductions and special offers are limited to the availability of each product. These offers only apply to the dates stated in the terms of the special offer.
3.1 Booking online
Full payment when booking online, using your credit card on the online secured system
3-1 Booking Requirements
Bookings can only be accepted by adults aged 18 and over. Any individual entering into an electronic contract with Travel Real France is responsible for the information they provide for themselves and others in their party. You can also book a single trip in addition to the booked tour.
3.2 Booking by phone or by e-mail (other ways of booking)
The booking process is as follows:
The customer selects the tour of their choice The customer contacts Travel Real France by email using the ‘contact us’ form or by telephone
Travel Real France will then send:
- A full description of the tour together with a quotation
- A booking form and/or a proforma invoice (acting as a contract)
- A copy of the terms & conditions
- Travel Real France Bank details
The customer needs to return the booking form or proforma invoice, signed to confirm they accept the terms of the booking together with a copy of the passport of each person who is part of the booking. This can be sent by email or post.
At this point, the deposit (50% of the total booking) must be paid to Travel Real France in euro, all bank fees are at the customer charge. (up to 950€, payment using secure payment platforms for non UE buyer. More than 950€, payment by wire transfer)
Once Travel Real France receives the signed booking form or the proforma invoice signed, the booking is confirmed by Travel Real France and the customer is committed, even when it includes elements of the tour who’s availability cannot be confirmed at the time of booking (for instance if the required group numbers are not reached). Cancellation can only take place according to the conditions outlined in Article 5.
Availability of services is systematically audited by Travel Real France. If the customer is informed of the unavailability of services by Travel Real France OR if the customer is NOT informed of the availability of said services by Travel Real France within 7 days of receipt of the booking confirmation from the buyer, the booking and deposit, already paid, will be refunded to the customer, excluding any other amount.
3-3 Booking Deposit Online booking:
For online booking, the customer pays 100% of the total cost of the trip using the online credit card system (online secure platform “stripe”) Booking by phone or e-mail:
On booking, the customer pays 50% of the total cost of the trip
The customer must pay the deposit to Travel Real France by bank transfer in euro, all bank fees are at the customer charge. Possibility to pay with a credit card via a secure online payment platform, with prior agreement from Travel Real France who reserves the right to refuse this way of payment.
3-4 Right to Cancel
The customer is informed that does not have the right to retract. That is governed by Articles L121-16-1 and L121-21-8 of the Customer Code.
4-1 Balance Payment
The customer must pay the balance of the total cost of the trip 60 days before trip commences, by bank transfer to Travel Real France. Possibility to pay with a credit card via a secure online payment platform, with prior agreement from Travel Real France who reserves the right to refuse this way of payment. Travel Real France can accept, under conditions, that the balance must be paid the first day of the trip by cash remittance to the guide/driver, however, Travel Real France reserves the right to refuse this way of payment and to require the payment 60 days before the trip begins.
It is not the responsibility of Travel Real France to chase the payment balance and will not confirm the good reception of the balance.
4.2 Failure to pay the balance
In the absence of a balance payment within the payment period as outlined above, Travel Real France will not be obliged to provide any element of the booked trip (tour, excursions, transport, holiday, hotel, gîte, guest houses, flights) and the trip will be considered ‘cancelled’ by the customer. In this case, Travel Real France will be entitled to retain an amount as known as the ‘cancellation fee’ as outlined in Article 5. Service charges and insurance are also non refundable.
4-3 Late Bookings
All bookings made less than 60 days before commencement of the tour must be paid in full via bank transfer to Travel Real France or by credit card when booking online.
5. Cancelation by the Client
In the case of cancelation, the client must inform Travel Real France by recorded post or e-mail at firstname.lastname@example.org and customer has to make sure that tresor languedoc acknowledge the reception of that e-mail by receiving an e-mail or a mail. Any cancelation will result in the client payment of the following:
For several consecutive days tours booked as a package, including transfers:
- More than 60 days before arrival: 50% of the total cost price (deposit) plus service charges and insurance,
- Between 60 and 45 days before arrival: 75% of the total cost price plus service charges and insurance,
- Between 45 and 30 days before arrival : 85% of the total cost price plus service charges and insurances,
- Between 0 and 30 days before arrival: 100% of the total cost price plus service charges and insurance,
- Non arrival on the departure : 100% of the total cost price,
Any cancelation or shortening of the trip once it has commenced by a customer for whatever reason will constitute a cancellation and will release Travel Real France from any responsibility and will not be eligible for a refund.
Single tours are refundable if cancelled more than 2 days (48hr) before departure. Cancellation fee of 100% is charged if cancelled 2 days and 0 hours or less before the event
6. Modification or re-assignment of the contract by the customer
The trip can be transferred to another named person before departure so long as the new person meets all of the requirements of the contract and signs to say they accept them.
7. Cancelation by Travel Real France
Travel Real France reserves the right to cancel a trip up to 60 days before departure. The cancelation can be due to any unforeseen circumstances, if security conditions are not met, or f the minimum number of participants is not reached. These reasons are not exhaustive. In these cases a new starting date will be offered for a similar trip to the client. If the client does not accept the new trip and/or date they will be offered a refund of all monies paid. All other compensation is excluded.
8. Customer Commitment
The customer must provide:
- A valid proof of identify (identity card or passport)
- It is the responsibility of the customer to abide by the laws of the country where the tour is taking place. They must also confirm to the legal requirements of the said country in terms of necessary visas and passport.
Each participant must be aged at least 18 or be accompanied by a responsible adult.
Travel Real France is a travel agency registered under French law. Its responsibility is limited to the arrangement of booking and organising tours, trips, excursions and accommodation.
Travel Real France takes abuse of his staff and partner very seriously and any such incidence will be taken very seriously. However, Travel Real France is not responsible for the actions of the agencies it contracts or injury caused to customers. If this incurs expenses they will be paid by the customer.
In the event of any unforeseen,Travel Real France reserves the right to modify the trip, providers, and other aspect of the tour such as date and time. The customer must follow the advice of Travel Real France. In no event can Travel Real France be held responsible for such modifications and will not bear the costs and expenses incurred by these incidents.
Travel Real France will not be held responsible for non-payment of “extras” incurred by participants, damage caused during the tour, or fines incurred by participants. All of these costs will be their sole responsibility.
In no circumstances will Travel Real France be held responsible for accidents, traffic accidents due to external factors, bad weather, bad road conditions, natural disasters or acts of god. The participant will be responsible for their own safety and that of the other members of their party.
The rules and laws of the country where the tour takes place must be observed when travelling in a Travel Real France vehicle or in another vehicle from another company subcontracted by Travel Real France, in particular all participant must wear a seat belt at all times. In France it is compulsory to wear a seat belt in the front and rear of a vehicle and Travel Real France cannot be held responsible if any passenger refuses to wear a seat belt. Travel Real France reserves the right to cancel or postpone the transport service if one or more passenger refuses to wear a seat belt.
In the case of any violation of the laws of the country where the tour takes place: not wearing a seat belt, use or possession of drug or exceeding the legal alcohol limit, it is the sole responsibility of the participant.
A damage deposit against damage to the gîte or other accommodation must be paid by cash to the owner of the premises or the Travel Real France Manager (as advised) on arrival. The amount is changing according to the accommodation chosen, the customer will be informed of the exact amount when booking. This damage deposit will be returned to the participant after checking out by the Travel Real France Manager or accommodation owner if:
- Any drinks, extras or contents of mini bar, use of phone etc. have been paid
- No damage or theft of any contents have occurred
- The accommodation is left clean and in good order as found with particular reference to : oven and other kitchen appliances, bedding, refuse and re-cycling
- Any reduction of the period of stay by the client will not result in a refund.
10-2 Liability insurance
All guests must take out their own insurance to cover the risks of fire, water or other major damage to the gite or other accommodation during their stay.
The guest must check that their insurance includes a clause called ‘resort extension’. They must provide a copy to Tresor Languedoc when booking. If no insurance is provided and a damage occurs, the tenant will be held responsible for the resultant costs.
Travel Real France will seek to settle amicably any differences. Any claims must be outlined and sent to Travel Real France by registered post within 15 days of the end of the trip. After this time no claim will be considered. In the case of a court dispute, the jurisdiction of the country where the head office of Travel Real France resides will prevail.
Travel Real France has a financial guarantee from Groupama Assurance-crédit et Cautions., 126 rue de la Piazza, 93199 Noisy-Le-Grand Cedex.
Travel Real France has taken out professional liability insurance with Hiscox SA – Hiscox SA – Hiscox France 38, Avenue de l’Opéra – 75002 Paris- that cover its professional liability up to 1 500 000 Euros.
For the tranquillity of the traveller, regarding the sales of packages ( combination at least of
two different kind of services exceeding 24hours or including one night, please refer to the article L. 211-2-II-A of the tourism code that define what is the “package” or in French “vente à forfait), Travel Real France advices travellers and / or the intermediary (reseller agent, TO, travel agency, hotels etc…) on their behalf to subscribe to an additional repatriation and medical assistance insurance, cancelation insurance, interruption of stay and luggage insurance, when purchasing the trip.
In the event of subscription to an insurance contract, the insurance policy subscribed by the traveller is accessible, before validation of the order, appearing in an attachment sent by e- mail.
It is the traveller’s responsibility to be fully aware of the insurance contract, and in particular the clauses of exclusions, limitations or fixing the terms of application of the insurance before subscribing to it.
The amount of the insurance subscription remains systematically acquired at Travel Real France and it is not possible to claim reimbursement, except in the event of cancellation of the contract by Travel Real France.
Claims are made directly to the insurance company, respecting the terms and deadlines of the insurance contract subscribed.
The traveler and / or the reseller agent is free to subscribe to this insurance or to choose their own insurance. If they choose their own insurance and decline the one suggested by Travel Real France during the sale of the trip, the client must sign an insurance waiver form and therefore waive any other recourse to SARL Travel Real France or its manager Olivia Gotti.
It is the responsibility of the traveler and / or their reseller agent to ensure that the cover of their insurance company is sufficient for all events related to their trip.
If Travel Real France provides transport services only (directly or subcontracting), Travel Real France is not obliged to suggest a travel insurance: repatriation and medical assistance insurance, cancelation insurance, interruption of stay and luggage insurance. And this even if the customer has booked one or several nights during his trip, himself or through another company, or agency.
Very limited liability in the event of sale of transport.
When it only sells plane, train, boat or coach tickets on regular lines, Travel Real France cannot be held responsible for the carriers it subcontracts (article L. 211-17 of the code tourism). Consequently, they remain foreign to all disputes which may arise regarding and during transport (delay, overbooking, accident, loss of luggage …) and which must be settled with the transport company. Same thing in case of bankruptcy of the latter.
But the agency remains responsible for its own faults in the issuance of tickets : errors in the reservation, provision of incorrect information.
13. Passport and Visa
The rules for international travel are subject to frequent change, Travel Real France urges participants to the following website which is updated regularly: http://www.diplomatie.gouv.fr/fr/consils- aux-voyageurs then search by country
Travel Real France reserves the right to modify the stages of the tour as necessary for example due to weather conditions or if a provider cannot provide the service which has been reserved in advance.
Travel Real France reserves the right to take photographs or videos for marketing purposes, these may be used in future brochures or on the website. If you do not want to be included in these promotional images please email email@example.com and they will be removed.
Minimum : 16 years old or 1′ years old if accompanied by an adult. Minimum weight 45 kg (99lbs), maximum 118 kg (260lbs). Not recommended to pregnant women and persons with inner ear problems. Helmets are provided as well as raincoats in case of need. The misuse of the Segway Personal Transporter can lead to falls. The user agrees to respect safety and driving rules explained by an instructor during the training course. The user agrees to take over repair costs caused in case of damage to the equipment, in addition to the rental cost. the instructor can stop prematurely the rental process if these rules are not respected. At any time, the user has the choice to withdraw if he does not feel safe and at his ease, with parental pro-rata refund.
All tours are preceded by a training phase the user agree to follow. In any case, the renter or Travel Real France, will not be held responsible for damge and injury caused by the negligence or the non-compliance with safety rules and the conduct of the user. The renter may freely publish on internet, pictures and videos of the circuit in which the user participates. When starting the accompanied rental, the user enters a Segway PT driving training training process.
ARTICLES R211-3 to R211-11 of the French Code of Tourism
General Conditions of Sale: Extract from the tourism code In accordance with Article R 211-12 of the Tourism Code, the provisions of Articles R 211-3 to R211-11 of the same Code are reproduced below. They are applicable to the organization of the sale of trips, stays and tourist packages within the meaning of articles L 211-1 and L 211-2 of the Tourism Code.
Article R211-3 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
Any offer and any sale of the services mentioned in article L. 211-1 give rise to the delivery of appropriate documents that meet the rules defined by this section.
Article R211-3-1 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
The exchange of pre-contractual information or the provision of contractual terms and conditions is made in writing. They can be done electronically. The name or business name and address of the organizer or retailer and the indication of its registration in the register provided for in Article L. 141-3 or, where applicable, the name, the address and the indication of the registration of the federation or the union mentioned in the second paragraph of Article R. 211-2.
Article R211-4 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
Prior to the conclusion of the contract, the organizer or retailer must inform the traveler of the following information:
1 ° The main characteristics of the travel services:
(a) The destination (s), itinerary and periods of stay, with dates and, where accommodation is included, the number of nights included;
(b) The means, characteristics and categories of transport, the places, dates and times of departure and return, the duration and place of stops and connections. When the exact time has not yet been set, the organizer or retailer informs the traveler of the approximate time of departure and return;
(c) The location, main features and, if applicable, the tourist category of accommodation under the rules of the country of destination;
d) meals provided;
e) Visits, excursions or other services included in the total price agreed for the contract;
(f) Where this is not apparent from the context, whether any travel services will be provided to the traveler as a member of a group and, if so, if possible, the approximate size of the group;
(g) Where the benefit of other tourist services provided to the traveler is based on effective verbal communication, the language in which those services will be provided;
(h) Information on whether travel or holiday accommodation is generally suitable for persons with reduced mobility and, at the traveler’s request, specific information on the suitability of the trip or holiday stay to the needs of the traveler;
2 ° The corporate name and geographical address of the organizer and the retailer, as well as their telephone and, if applicable, electronic contact information;
3 ° The total price including taxes and, if applicable, all fees, royalties or other additional costs, or, where these can not be reasonably calculated before the conclusion of the contract, an indication of the type of costs additional that the traveler may still have to bear;
4 ° the terms of payment, including the amount or percentage of the price to be paid as deposit and the schedule for the payment of the balance, or the financial guarantees to be paid or to be provided by the traveler ;
5 ° The minimum number of people required to complete the trip or stay and the deadline mentioned in III of Article L. 211-14 preceding the start of the trip or stay for a possible resolution of the contract in case this number would not be reached;
6. General information concerning the conditions applicable to passports and visas, including the approximate duration of obtaining visas, as well as information on the health formalities, of the country of destination ;
7. A statement that the traveler may terminate the contract at any time prior to the start of the trip or stay, subject to payment of appropriate resolution fees or, where applicable, standard resolution fees claimed by the organizer or retailer, in accordance with I of Article L. 211-14;
8 ° Information on compulsory or optional insurance covering the costs of rescinding the contract by the traveler or on the cost of assistance, covering repatriation, in case of accident, illness or death.
With regard to the packages defined in e 2 of A of II of Article L. 211-2, the organizer or retailer and the professional to whom the data are transmitted shall ensure that each of them provides, before the traveler is bound by a contract, the information listed in this section to the extent that it is relevant to the travel services it offers. The form by which the information listed in this article is brought to the attention of the traveler is set by joint order of the Minister of Tourism and the Minister of Economy and Finance. This decree specifies the minimum information to be brought to the attention of the traveler when the contract is concluded by telephone.
Article R211-5 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
The information mentioned in 1 °, 3 °, 4 °, 5 ° and 7 ° of Article R. 211-4 communicated to the traveler forms part of the contract and can only be modified under the conditions defined in Article L. 211-9.
Article R211-6 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
The contract must include, in addition to the information defined in Article R. 211-4, the following information:
1 ° the particular requirements of the traveler that the organizer or the retailer has accepted;
2 ° A statement indicating that the organizer and the retailer are responsible for the proper performance of all the travel services included in the contract in accordance with Article L. 211-16 and that they are required to provide assistance to the traveler if he is in difficulty, in accordance with article L. 211-17-1;
3 ° The name of the entity responsible for insolvency protection and its contact details, including its geographical address;
4 ° The name, address, telephone number, e-mail address and, where applicable, the fax number of the local representative of the organizer or retailer, a contact point or another service through which the traveler can quickly contact the organizer or the retailer and communicate with him effectively, ask for help if the traveler is in difficulty or complain about any non-compliance found during the execution of the trip or stay;
5 ° A statement stating that the traveler is required to report any non-compliance he / she finds during the execution of the trip or stay in accordance with II of Article L. 211-16;
6 ° When minors, unaccompanied by a parent or other authorized person, travel on the basis of a contract including accommodation, information allowing to establish a direct contact with the minor or the person responsible for the minor on the place residence of the minor ;
7 ° Information on the internal procedures for the handling of available complaints and on the out-of-court settlement mechanisms and, if applicable, on the entity to which the trader belongs and on the platform for the online settlement of disputes by Regulation (EU) No 524/2013 of the European Parliament and of the Council ;
8 ° Information on the right of the traveler to assign the contract to another traveler in accordance with Article L. 211-11.
With regard to the packages defined in e 2 of A of II of Article L. 211-2, the professional to whom the data are transmitted informs the organizer or the retailer of the conclusion of the contract giving rise to the creation a package. The professional provides him with the necessary information to enable him to fulfill his obligations as an organizer. As soon as the organizer or the retailer is informed of the creation of a package, he provides the traveler, in a durable medium, the information mentioned in 1 ° to 8 °.
Article R211-7 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
The traveler may assign his contract to an assignee who fulfills the same conditions as him to carry out the journey or the stay, as long as this contract has produced no effect. Unless more favorable to the transferor, he must inform the organizer or the retailer of his decision by any means to obtain an acknowledgment of receipt no later than seven days before the start of the trip. This transfer is under no circumstances subject to prior authorization from the organizer or retailer.
Article R211-8 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
Where the contract includes an express possibility of price revision, within the limits provided for in Article L. 211-12, it mentions the precise methods for calculating, both upwards and downwards, price variations, in particular the amount of the transport costs and taxes related thereto, the currency or currencies that may affect the price of the trip or stay, the share of the price to which the change applies, and the price of the currency or currencies retained as reference when establishing the price appearing in the contract. In the event of a reduction in the price, the organizer or the retailer is entitled to deduct his actual administrative expenses from the reimbursement due to the traveler. At the request of the traveler, the organizer or the retailer provides proof of these administrative expenses.
Article R211-9 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
When, before the departure of the traveler, the organizer or the retailer is forced to make a modification to one of the essential elements of the contract, if he can not satisfy the special requirements mentioned in 1 ° of the article R. 211-6, or in the event of a price increase exceeding 8%, he informs the traveler as soon as possible, in a clear, understandable and apparent manner, on a durable medium:
1 ° Proposed changes and, if applicable, their impact on the price of the trip or stay;
2 ° the reasonable period within which the traveler must communicate to the organizer or retailer the decision he takes;
3. Consequences of the traveler’s failure to reply within the prescribed time;
4 ° If applicable, the other service offered, as well as its price. When the contract changes or the substitution service results in a decline in the quality of the trip or stay or its cost, the traveler is entitled to an adequate price reduction. If the contract is resolved and the traveler does not accept any other service, the organizer or the retailer shall reimburse all the payments made by the traveler or on his behalf as soon as possible and in any case not later than fourteen days after the termination of the contract, without prejudice to compensation pursuant to Article L. 211-17.
Article R211-10 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
The organizer or retailer shall make the reimbursements required under II and III of Article L. 211-14 or, under I of Article L. 211-14, refund all payments made by the traveler or on his behalf less appropriate resolution fees. These refunds for the benefit of the traveler shall be made as soon as possible and in any event within fourteen days at the latest after the termination of the contract. In the case provided for in III of Article L. 211-14, the additional compensation that the traveler is likely to receive is at least equal to the penalty he would have incurred if the cancellation had dated.
Article R211-11 Modified by Decree No. 2017-1871 of December 29, 2017-art. 2
The aid payable by the organizer or retailer pursuant to Article L. 211-17-1 consists in particular of :
1 ° to provide useful information on health services, local authorities and consular assistance;
2 ° To help the traveler to carry out long distance communications and to find other travel services. The organizer or retailer is entitled to charge a reasonable price for this assistance if the difficulty is intentionally caused by the traveler or by his negligence. The invoiced price in no case exceeds the actual costs incurred by the organizer or the retailer